I purchased some furniture for delivery 2 weeks later, which was today. Argos has refused to uphold their end of the deal by delivering any of the furniture to me, and they have also failed to refund my money. I do think I am entitled to receive either my money back or the furniture I paid for. The manager I spoke to (Jacob) was rude and hostile from the beginning and he seemed to take great delight in telling me that there is literally nothing I can do about this, and I will just have to wait until they are ready to give my money back to me. He seemed to really enjoy the thought that I have been put in a difficult position where I won’t have any furniture over Christmas, and no money to buy any from somewhere else. Also, Jacob told me that the only way to escalate my complaint is to write a letter to head office and send it via the post, as they have neither an email address or a telephone number! I don’t know what kind of a service Argos is attempting to provide, but I think it’s safe to say they have failed.