Bought a mobile phone but did not like the look of it so did not fully open it. I returned to the shop and was told that mobile phones coud not be refunded which is a load of rubbish when it is hardly open. I told the woman she was wrong and she insisted she was not wrong at all. A supervisor came over and literaly told me he was not sure about it. I was not in the mood for an argument so came home and made a call to the office and was informed that I should go back to the store and give his name and he would get in touch with them to give them the correct facts. I got a refund after all. I do not like buying goods from them as they never just swap or refund an item without trying to make you feel you are an awkward customer. Terrible staff, Grimsby store. They need a smile in their pay packets to wear every day !!