Ordered a dining table and 4 chair cost £400. Item is poor quality. I arranged a return via chat and was told the item would be collected at 11am the following Monday. The driver showed up early at 7am but wouldn't wait. I was told someone would call me but no one did. Went on chat again, the cs said they don't have access to the trasport dept. Called but put on hold for too long. Tried chat again and when I expained the situation they cut me off. I rang the cs number again, the woman again said they don't have access to the transport dept and I was told they'd call me back. No one called. I called argos again, I explained to some lad who sounded half asleep, that I wanted to arrange a collection. He put me on hold while being transfered, 20 minutes later spoke to someone else who said they were customer services. She then put me on hold for a further 10 minutes whilst being transfered. I explained again the next cs agent who then put me on hold and I was on the loop back to the start were i was being asked automated questions then got cut off. I've been trying to arrange a collection for the past week. What is so difficult about arranging a collection at the correct time given? Why do the customer service agents not have access to the contact details of the transport department? Totally incompetent, you've wasted my time and I am determined to return this order. Following this review. I was advised to contact argos via facebook messenger and a cs advisor assured me a collection was booked in today (Thursday). However, they could not give a timeslot apart but was told i'd have to wait in between 7am and 6pm. I waited 10 hours and no calls or text. No one came. So it took 10 days to book a collection and wasted 11 hours of my time waiting in. Totally useless. It's now been passed to the resolution team and may not be resolved until next week now. It shoulld have been resolved 10 days ago.