I ordered a bbq utensils set from the Parliament St store in Nottingham for collection, as I have mobility issues I asked my 28 year old daughter to collect this for me. When she arrived at the store she was asked for id as these apparently are a restricted item, unfortunately she did not have this on her at the time. I called the store to enquire why this had happened and the member of staff said he didn't know so I asked to speak to the manager, the gentleman put me on hold for over 20mins then came back and said that no one was available, and even if there was they would only give the same answer then put the phone down on me. My husband then went down to collect and was not asked for id, so he asked what the problem was earlier to be told to go online and complain. I went onto the Cs chat to inform them on events explained it all again only to be put on hold in the chat room whilst they investigated and guess what? Yes was cut off from that too. Seems argos do not care about there customers nor do they want to deal with customer queries or complaints. This will be the last time I or my family will shop with them again.