Andy the store manager Lincoln Sainsbury. We Had a very upsetting experience with this manager over a faulty cleverspa hot tub refund. Argos customer service has opened a investigation on this experience and have apologised refusly on behalf of Andy and have admitted his awful unprofessional manner. They also said i have a right to a refund as its in 30 days of purchase. They have wrote all this on the order notes. Andy is still refusing refund after this and calling colleagues on the customer service line LIARS . He admitted i came in with a faulty product but he has the power as its at his discretion wether he grants a refund or not. When asked why he wouldnt refund even though this is the policy on the 30 days. He says i dont have to give a reason. This should not be happening the way we got treated was harahly unreasonable. Never witnessed that behaviour from a manager ever before. Citizens advice, trading standards, financial ombudsman have now been contacted.