Do not buy in store and open your product if you are looking for a refund! Purchased a smart watch last night,unboxed&set up but changed my mind. Took my brand new Purchase back today with all relevant packaging and accessories to be told could not be returned because it had been used?!had I known this information at the point of sale there'd have been no way I'd gone through with purchase. I rang head office and spoke to a very obliging and friendly girl explained what had just happened in the shop when I'd gone to return,she reassured me I had well within my rights to a refund,was on hold for a while and when she came back I thunk she was as dismayed as myself at the policy it was as though she was actually shocked also. She went on to tell me that if I'd make exactly the same purchase online I'd have had a full refund?make that make sense?! I took a smart watch back to curry's last year that I'd had a change of mind with and had absolutely no issues with them refunding me for? Very very dissapointing!I'll get on the phone tomorrow with consumer rights. Ridiculous!!!!