I had a washing machine delivered today, I paid £50 online for the old one to be taken away and the new one to be installed and they didn't do either because they said they couldn't due to our gas cooker being right next to the washing machine. They then said they would refund us the £50 and they only gave us £25. We called up the online services, a lovely woman on the phone said that the delivery men claimed they took our old washing machine away so charged us for that when they didn't take it because they said they couldn't so they lied. When we explained all this to the woman, she kindly refunded us the whole £50. So if you ever pay for any installation or recycling online and they don't end up doing it, make sure you are refunded all of your money!