I don’t want or expect any of your employees to be disciplined, I’d rather that staff were given deaf awareness training. Two days ago I went to my local Argos store to pick up a pre paid order. I was asked for the relevant e mail details and began to say out loud the numbers that your assistant needed. As I spoke the numbers out loud your assistant said , “I’m just here you know”. I was embarrassed because I have , at times, a loud voice. This is due to me being profoundly deaf and not being easily able to realise how loud I can be. Suffice to say that as I felt truly humiliated , I will never use the Argos pick up service again. I have thought long and hard before sending this email but, for myself and other deaf/ hard of hearing customers, I felt I must inform you of my distress. Be aware that yes, I am an older customer but I am not a fool. I still have feelings that can be hurt. Thank you for taking the time to read this email and should this not be the proper department, would you please pass my comments on to the proper department. Thank you Sent from my iPhone