Order number is 6636520696 I bought a coffee machine from Argos online (for £299) with a an insurance cover(£62). I used Argos card to pay. The machine was faulty. I took it back to Argos Smelly Oak where they refunded me £299 for the price of the machine. The nice lady there were not able to issue the refund of the insurance policy, so she asked us to contact Argos online store. That was at the end of November 2023. We contacted Argos online and they asked us to contact the insurance company DOMESTIC AND GENERAL for the refund. We did that and the insurance company said that they will issue the refund. It was 2 weeks ago when Argos card started chasing me for the payment. I called and explained and they said Don't worry, we already left some notes and you will not be charged any interest as we are aware of the case. We called the insurance company and they promised that refund is coming in few days. Today I realised Argos card started charging me interest for a late payment!! Now the insurance company is refusing to refund me and they opened a dispute with Argos. Argos are charging me an interest for a late payment and they are saying I have to contact the insurance company for the refund!!! I bought the machine and the insurance cover from Argos using Thier Argos credit card. I just new about the name of the insurance company from them. I made tens of calls , hours of nonsense talk with different people from different departments in vain. The worst shopping experience ever! Order number is 6636520696