Have been sent from pillar to post about an order I placed nearly a week ago. They can’t tell me where it is, it was supposed to have arrived at the very latest, days ago. But what’s worse is the shoddy system they work with, which must be just as frustrating for the staff as it is for the customer. - In person staff at click and collect don’t have any details of how to track orders, just a handheld device that says number and yes/no - the Phone customer service is just awful, you key in the order number dozens of times and it still doesn’t go through. Voice recognition is rubbish. In the end they refuse your call, because the machine thinks you haven’t keyed in anything - online chat deals with home delivery. Not click and collect. They are the most helpful in a sense they tell you what you want to hear. But not what you need to hear, such as the status of your order. Argos, you are a massive company and a household brand. Surely you can hire staff to pick up the phone or engineers to improve on your tracking systems (and that appalling phone answering)