I ordered a electric cooker from them with connection and recycling the old cooker, but it took a month to deliver it to me but it was the one I wanted so was prepared to wait. When they delivered it the ceramic top was cracked so I couldn't use it so they took back and also took my old cooker, saying someone would call to organise a new delivery date for a replacement which fine. It took 48hrs to get back to me saying the cooker was no longer in stock so would refund my money. they offered £30 off the installation of another cooker but they wanted £200 pound for another installation and delivery and recycle charge. That was way above the original charge which surprised me but customer service said even though they have left me with no means of cooking my only option was to order a new cooker and they could do nothing more.