I ordered a printer on the 19th of June 2024. I paid for next day delivery. I was home all day waiting for the printer as I needed it urgently to print some important documents. I was surprised to recieve an email saying the printer had been delivered to my neighbour. Firstly, I was home so there was no need to have handed it over to my neighbour. Secondly, I went to my neighbor and they confirmed that nothing was delivered to them. I called Argos and they sent me a picture of the delivery. I confirmed to them that that was not my compound. They obviously have delivered it to the wrong address. I was told to allow 24-48hours and I will be called back. No one called me. I have called at least 6 times and everytime am told to allow 24-48 hours. I even raised a complaint through their live chat and again I was told to allow 24 -48 hours for a response and of course no one has bothered to call me back. Not to even mention the deceitfulness and rudeness of the operators, After complaining bitterly about my experience, One operator promised to call me back in 6 hours for an update but never did. Another promised me I would my printer by 2 PM on the day of the call ( even placed me on hold to confirm the 2 pm time slot). All lies and deceit!!! I called today the 2nd of July 2024 and after placing me on hold, I was told to allow 24-48 hours again!!! I was still talking and the operator hung up. I had to call again and this time around I requested for a refund. the operator who introduced himself as 'John' said to allow 24-48 hours that it's been escalated to their resolution team, I asked him a question, "I have been told to allow 24-48 hours that someone will get back to me since the 20th of June and no one has. what do you have to say about this" and guess what? he hung up!!!! it is apparent that Argos staff are trained to hang up on customers. once I receive a refund, I will close down my Argos account and never again will I shop at Argos. This is by far my most horrible shopping experience not to talk of the immense stress they v caused me having to keep calling them and worse, me having to look for alternative means of printing. I purchased my last printer from Currys and it was hassle free. The only reason I went to Argos is because their next day delivery option was cheaper. Grievous mistake!!!! Poor service, poor operators, poor communication. just horrible!!!!