Brought a Samsung tv from store. Many reviews have mentioned that the remotes and the response is slow. Customers have told Argos this on their webpage. When I went to return the tv after trying it. I found it slow to respond. Tv was not broken but as other customers had found same issue. Argos would not let me return it as they said the box is open and they can’t sell it. This is only after 5 days. They told me I should have done my research and I should have checked returns policy. Only if item is faulty. Because I said it’s not broken it just not suitable. Even though I have returned it with all packaging and clean. Still I am not entitled to any exchange or credit voucher as an option. Argos want feedback all the time but don’t listen to a customer when they give it. It was very patronising to have them say you should have done your research. I asked if they get people complaining about not being able to return something if the box has been opened and they said all the time. So they are aware that customers are not happy with this. When we mentioned Amazon and curry’s they said well that’s them not us. So they are not interested in hearing how other company successfully handle returns and feedback. Even apple will return a product if you change your mind and it’s been brought within a certain time frame. Mine was only 7 days. Even though I mentioned the remote of the tv and response is slow. They said we take your first response which is I said the tv is not broken I have just changed my mind it’s not suitable for the person I brought it for who has vascular dementia. They where not interested. They seem more concerned with keeping the money they have made from you for the sale then having long term customer loyalty. Well it’s not worth buying anything from this company. I have seen reviews saying how they are so difficult about the returns. This is reputation they have forged out. I found what was worse the staff had no empathy or compassion for the fact that the company had taken £219.00 from me. They had a patronising tone with how it was my fault for not researching the tv even when I said why sell a tv that has poor remote response and then not listen to what customers are telling you, or even investigate the feedback. They didn’t care. They seemed to enjoy the fact they had got away with it. Treated us like we were in the wrong and were stupid and ignorant for not reading about the return. Would have been better if they had told me at point of sale you can not return if you change your mind and open it. The item needs to be broken, or faulty. Slow remote response is a feature for Samsung tv then and Argos are happy to take the money for it and keep selling them. So is there any point for this feedback as no one will read it. Argos are not interested at all. The staff in crayford showed me this today. I will never shop or buy anything in Argos. I would never recommend. Even if they change I won’t ever give them a chance for a sale. There are better retailers and who care about keeping customers loyalty I would pay more for there better service it’s worth it. Goodbye Argos good riddens.