Contacted customer services but could not resolve my enquiry so I contacted the CEO Simon Roberts via email, he passed it onto one of his team who was from the start was very condescending and would not try to sort the situation out. No doubt if Mr Roberts passed it on to be dealt with on his behalf he must have seen the interaction between my self and this person and okayed his response. So if this is allowed by those at the top then this is extremely worrying.
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