An £700 Apple iPhone Warranty Lesson – Buyer Beware On 28 March 2023 I bought an iPhone 13 from Argos for £700. Up to then I’d always bought my Apple products from Apple directly. In June 2024 (15 months later) the phone died completely. The phone was in ‘as new’ condition externally and hadn’t been subjected to any trauma. I took it back to Argos. They told me that, unlike Apple and John Lewis who provide 24 months warranty, their warranty only lasts 12 months. As a result they weren’t prepared to replace it. I took it to Apple. They tried to carry out a diagnostic check but it was completely dead. They told me that it was not financially viable to repair it. I took it to an independent electronics company on the high street to get a report. They managed to get it going but there had been a motherboard manufacturing failure that meant it wasn’t financially viable to repair. I have a report to this effect but it appears to be meaningless. The true worth of an organisation isn’t how they treat their customers when things are going well, but the experience they provide when things go wrong. I now know that as an individual I mean absolutely nothing to Argos. When I tried to reason with them all I got quoted from the store representative was their legal interpretation. I have spent thousands of pounds with Argos in the past, but as it stands I will never buy from them again. I have made multiple journeys at my cost, and spent hours of my own time over several months, trying to get a resolution. I personally don’t think that paying £700 for a premium item that fails after 15 months, and is then deemed worthless, is acceptable. I am sharing my experience to try and prevent anyone else from making the same mistake I did when I chose to buy my iPhone from Argos.