I ordered a sterling silver chain along with 2 other items. The chain didn't get delivered and the delivery driver kindly phoned the store to find out information for me, they told him they didn't have it in stock and I could get a refund, a refund which I've had to chase up myself, they are now saying it needs to be investigated because it's coming up as delivered!! I didn't even get notified via email that my item was out of stock or even a notification about it being delivered. I am still waiting on my refund! I need to chase MY OWN money! I will be taking this further as this is unacceptable!