Attempted to order two products (in stock at my local store) on the website, opting to pay by PayPal, after providing my PayPal details Argos website said please wait with an animated blue circle. Waited 10 minutes and nothing.
PayPal emailed to say "Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source."
I phoned Argos customer service who were useless and said nothing they could do and asked if I wanted to pay over the phone which I do not like doing for my security.
I tried to process the order again which was still in the basket, again after selecting PayPal and entered my details the website stalled. Presuming it was a PayPal issue I went through the standard card payment option, but that also had the same failure.
I took the printed PayPal email which had the items numbers listed to the store to buy manual instore, e cashier said that one of the item was out of stock, I told her that perhaps it was reserved by my order attempt buy she could see that there were no stock within the store and hadn't ben for a while. (perhaps this is why the website kept stalling - it had two stock readings, the first inaccurate reporting in stock for placing and order, the second accurate not accepting the order?)
I paid on my card for the single item that was in stock and left the store three days later my card is declined for a transactions I knew I had funds for, checking with the bank they had issued authorisation (reserved the money) for both the PayPal transactions and the standard Argos online transaction. They could not release the money back for me to use as Argos could demand it when they wanted s they had issued authorisation numbers.
I phoned Argos who were very unhelpful and ended up transferring me to PayPal who gave the same response as the bank refusing to cancel the transactions incase Argos wanted the money.
I started a Chat with Argos and the first member of Staff was completely clueless demanding a card number for the PayPal transactions where no card details are shared with retails - I explained that is the whole point of PayPal that the card details are kept securely and just instructions are sent to the retailer that payment had been deposited in the account, I even explained that if someone had bought something from on eBay I would have PayPal balance that I can then use for payment or pay directly from my bank account but "Natasha" was having none of it.
I demanded to speak to a manager who accepted that a PayPal transaction didn't include any card details, he took the PayPal transactions IDs but claimed Argos wouldn't do anything with them for three days minimum. I asked how I should buy food for my baby in the meantime, but he claimed Argos did not have any responsibility to the fact that they had reserved all available funds from my bank.
I will never ever buy from Argos again, the website even today shows the two items still claimed instock as my basket never "checked out". I believe an Argos programing flaw caused the problem, and Argos were in no hurry to resolve the issue even when explained that it had serious implications.
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