Caught Misselling! I purchased a tablet from the Leicester Belgrave gate outlet recently. I was looking for a fairly light model for my mum. Tablet weight is a major potential selling point. I purchased a 'low weight' model and took it home. I was suspicious when I took it out of the box as it seemed heavier than expected. I put it on the scales and looked on the manufacturers website and it was actually over 200g heavier.. I took it back to the store the next day just assuming (I understand that these thing happen basically and it how issues are put right/rectified that counts) that I would be refunded and compensated for my travel expenses for two round trips to the store (in law a retailer is directly responsible for the items they sell/how they are described etc) as this would be deemed as 'my losses as a direct result of Argos' unlawful act' i.e. misselling. My first point of contact was an indifferent and dim-witted so called 'customer service advisor' (a term used loosely..) with an attitude. Eventually I got to speak to a 'manager' who lacked any form of empathy, communication skills or even a basic understanding of the law. The 'manager' eventually refunded money for the product but no compensation as apparently he didn't like the way I was taking to him. Of course from my POV I had already been missold, inconvenienced, suffered financial loss and was now putting up with this so called 'manager' attitude so it is unlikely that I would be entirely amiable.. Given my experience and their attitude to customers it isn't unreasonable to think that Argos are also misselling other products