I ordered 2 white goods, i tried to cancel one of the items off the order, i was advised this would be sent over to the cancellations team and i would get a call the following day this never happened. I rang the day after to see if this had been cancelled to be told that they were waiting for correspondence from the supplier. I rang the following day to see if been cancelled to be told the last two operators hadn't cancelled.my order and i would be passed to the cancellations team now to do this. All in all 3 phone calls 3 different days and over a week to sort a issue out never again.