I returned a Canon 700d DSLR, the assistant unpacked the item and looked for the battery to insert,but didn't, she then removed the body dust cover(thinking it was a lens cap) from the body and walked off with the camera to go see her boss,'really walking off without the dust cover?' I recommended she put the cover back on MY CAMERA and ask the boss to come here, she replaced the cover but walked off with MY PROPERTY (she effectively REPOSSESSED the item at which point I should have been refunded) I questioned what the position was if she dropped it out of sight She ignored me and tootled off through the obviously zero dirt environment of argos and went to find her boss, eventually she returned and said that the boss said it was dirty and obviously been opened, I advised her that argos policy is "unused"not unopened((she also said cameras aren't covered in" change your mind policy "))and that we suspected at purchase that it had been opened and returned(Written on receipt by previous assistant at purchase ).she advised me that if that had been the case they would have gotten another one from stock, I advised that they obviously would have done if they had more than one in stock, that is why I insisted that the original assistant annotate the receipt. She advised me that her boss said it was dirty (I cleaned everything immaculately and watched a YouTube unboxing to ensure I reboxed it perfectly(ocd)). I advised nylon knickers that it was likely that she caused that walking through the store, and that it was quite a dust attractor due to static. She gave way and said that the boss has agreed a full refund but we have to return it as damaged, I said it's perfectly fine but whatever, I don't know if there's any legal ramifications of her stating it was "damaged" but if so she should have advised me. Anyway I'm happy and someone somewhere is probably going to get a bargain buying this perfectly fine camera They used to have a 16 day NO QUESTIONS ASKED guarantee, everytime I took something back they asked questions. Try the CHANGED MY MIND policy and see what happens.