I'd give them no stars if I could. Appalling products - I bought some straighteners that they claimed on their website heated up to 200 degrees, but they didn't. I tried to return them, as they didn't do anything to my hair, but was told that because they turned on and I'd opened the packaging, I couldn't be refunded. The shop assistant we spoke to was rude, abusive and knew nothing about the products she was selling. When I complained about her, the customer services department took her side, claiming she was just "strict" and admitted that they did not actually know what temperature the item was supposed to heat up to. So basically they made up a load of information about a product and when it didn't meet their imaginary standards, they wouldn't give me my money back. Obviously I wasn't happy about this, but got abuse from their in store team, and bullied by their complaints department. The joke's on them though - I got my money back in a different store.