I ordered a washing machine for my daughter on the basis that Argos was reliable – first error of judgement! It all went through ok at first, machine ordered, you contacted daughter to agree delivery day, but then it all goes wrong. Lorry appears on delivery day, but the warehouse had not put the machine on the lorry but had their address as a drop off. Daughter took a day off unpaid as she was desperate for the machine, but it was wasted. She had to wait a further week and work in trips to family to get the washing done, which wasn’t easy as none of us are just around the corner. Given the situation a machine should have been expressed put to them and fitted and not make them wait a further week. We were also told complaining was not worth it until the machine had been delivered, even though your third party supplier screwed up in the first instance and should be made to pay for their incompetence and also know the impact of their failings. When we did finally complain a couple of days ago you offered a derisory £15 for ALL the upset and inconvenience you caused. I can get more than that if my shopping is outside it’s agreed delivery slot! Not impressed at all and will think very seriously about using Argos in the future. The whole experience has left a very bad taste.