I bought a tumble dryer and paid £24.99 for next day delivery. I selected the 2pm to 6pm delivery slot as I had a hospital appointment in the morning but then rec'd a message to say they had tried to deliver it at 12:30. When I rang the contact number to find out what was going on I was told"You'll just have to arrange another day ". They then said that they couldn't deliver until the following Monday _ a week away! I demanded a refund including the delivery cost. Ao.com were quite happy to take my order and deliver the next day as promised_ in the correct time slot!