my parents bought the hauck travel system for me as a gift I started using 7 weeks ago but the wheels started falling off,my problem was my baby has down syndrome and wholes in the heart and is waiting on open heart surgery,he is a very sick baby and would only sleep in the cot part of his pram.i talked to customer support and explained the situation and was told I would be able to get an equivalent pram,I told them that argos no longer stocked this particular hauck system and the other prams that were a trio were more expensive,I said I was very worried as I needed the pram to have a cot due to my baby only being able to sleep in the cot part, I was told again I would get an equivalent pram at no extra cost to myself,so I took the faulty pram back yesterday to the argos where purchased in the over gate Dundee with my baby in the car seat that goes with the pram only to be told that no I could not get a travel system similar to the faulty one I was returning as they were more expensive ,the one i picked out was out of stock so i picked the next one,I explained that when I spoke to customer service that they said I could get an equivalent system and never quoted an amount that they would not go over ,i then said i would be happy to take a trio travel system of their choice but was told there was no way they would because of the price difference,they said i could have a refund but when i asked how i would get my premature sick baby weighing 7 pounds without the car seat home they offered no alternative apart from trying to sell me a buggy and car seat set that my baby was far to small and fragile to use, the way I was treated was apalling I was made out to be a liar,I was made an absolute fool of and spoke to like an idiot,when the female manager finally came over she was rude and just stood trying to be smart,at one point in desperation I asked if I could get the broken pram back and use the refund to fix it,I was told there's no way I'm giving you a broken pram back that would be stupid, why would you want a broken pram,had i not been sold fault broken goods in the first place i would not have been in that position,then asked me and my husband in a sarcastic way if we new the solution to the problem because she didn't ,after an hour of getting no where I agreed to the refund and eventually managed to allow us to keep the car seat so we could get the baby back home,like I say had I not been told on the phone I would get an exchange for the equivalent at no extra cost I would have sourced a pram prior rather than having to have the baby out in the pouring rain trying to get another one ,