I had a delivery of two faulty items. I rang their customer services and they arranged a date for pick up. I waited in all day but no-one came. I rang customer services several times and they kept changing the pick up time. Eventually when it was late (9ish) and obvious no-one was coming they arranged another date for delivery but again the same thing happened. Once again I rang their number and after a long wait while someone was making enquiries I was cut off. I don't know how much my phone bill will be with the phone calls I have had to make and the time spent waiting in their queue. I still have the items but will have to arrange a taxi to take me to a shop to deliver them back in person (they are bulky items) if I am ever to get a refund. I asked about speaking to a supervisor to complain but was told no-one was available. All Argos are interested in is getting their money out of you and if you have any problems afterwards they do not want to know. They do not deserve to be still in business.