I ordered 3 kitchen cupboard drawers and was given a delivery date of 4th January, between 7am and 9pm. I waited in during the hours advised and did not receive the goods, as no delivery was attempted. I therefore waited in the following day as I had been advised that the delivery would arrive on the 5th. A package finally arrived and it was the wrong goods. I spoke with customer services who advised that I would have to wait in for a further day, between the hours of 7am and 9pm so that the incorrect goods could be collected. I asked if I could have a timed collection slot due to it being their error and was told that this was not possible. I explained that I would be back at work on Monday, and as this was Friday I would not be able to wait in for them to collect the goods. I asked to speak to a manager (Arthur) who ran me through my options (listed below) and said that he would phone me back within a hour....which did not happen. I was left with three options: 1) take a days annual leave and wait in for up to 14 hours (7am-9pm) 2) make a 40 mile round trip to return the goods to one of their stores 3) Leave the goods on my door step at my risk. A timed slot would have resolved this issue and would have meant that Argos had a slightly frustrated customer rather than a very annoyed/angry customer, however it appears that a timed slot was too much for Argos to organise. When will Argos learn that keeping customers coming back to their stores is the key to success and that you win customers over by resolving issues? Sorry Argos this is not good enough...there are plenty of places to shop and I can assure you I will be one customer (and family) which does not return to your stores...