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Doug Farnworth
Argos customer care non existent. Ordered a camera as Christmas present for granddaughter and it should have had a printer included. There was no printer with the order and no email on the website to contact Argos. Wrote to the address on the website on 20th December and received a reply some 2 weeks later. The letter stated that I should have received a printer and to advise how I wished to take delivery. Again no contact details so rang the customer sales team to explain situation and request help. They could not transfer my call due to a problem, refused to pass message to the person concerned and suggested I rang back. I rang the following day and was again refused any help other than that old lie someone will ring you back. Waited a day or so and no call so wrote again. A week later still no reply so wrote addressing letter to customer complaints. A few days later received a letter again requesting how I would like printer delivered but this time given a phone number. Rang the number and received a feeble apology and a promise to deliver the printer. It has now arrived following 3 phone calls , 3 letters and over 4 weeks after it should have arrived.
7 years ago
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Argos has a 2.7 average rating from 4,013 reviews

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