Bought a Bush Smart TV from Argos 4 weeks ago. The TV had been brilliant, however it stopped working. We called the customer support line who were very helpful and explained that we would have to take it back to store to exchange for a new one as there was nothing that could be done to fix it. Suzanne from custommer supprt, provided us with reference number, order number and told us to take our ID which would enable us to have a smooth exchange in store. On arrival to the Holloway Road store, we were greeted by a young gentleman named Adam who was happy to help us however, who I assume is the store manager, Mo Khan??.. decided to interupt and spoke to us as though we were running some sort of a scam and tried to make it excpetionally difficult for us. He was unbelievably patronising and unhelpful and made everything he possibly could difficult. We gave them all the information that Suzanne had provided us with and my ID, we could see the notes were on their system but he insisted that we described in great detail what was wrong with the TV.. and then started to question us. To make matters worse, he decided that what we had provided them with wasnt enough and said he would have to make a phone call to the service desk to authorise it. They gave authorisation straight away as we heard Adam explain to him, but he then demanded more proof in the form of recepit. We explained it was purchased online and showed him the email confirmation to which he was then very rude, and repeatadly said we could have avoided any hassle buy just showing him that to begin with. He also kept saying, I dont even know if this will be in stock- however we had already given him the reservation number. We explained that we were following the instructions given to us by the Argos support team and that he hadnt asked us for it in the first place.. He then made us wait for 20 minutes whilst he sent someone to the back to get the TV which we knew was already reserved for us. When the TV eventually came out, we asked if sommeone could assist us to carry it a short distance to the car as it is a 40incch TV in a huge box and difficult for two young girls to carry. Adam said he would gladly assist us, however Mr Khan yet again got involved and refused him to do so. I think that the service prrovided in that store from the 'Store Supervisor' was disgraceful and i would most certianly not recommend going there. We also witnessed him doing the same to other customers whilst we were waiting... not a good impression for customers nor his staff alike.