Ordered a table and 4 chairs, only to find out that the one of the main components, the chair seat was missing. I went into store and was told that there is no spare parts available and will have to wait. When asked how long i have to wait, i was given the answer 'I don't know'. Which is frustrating answer to say the least. At this point majority of the table was built as there was 3 boxes, I was going through them one by one. Contacted customer services the following day and was told the same 'i don't know’ answers and to wait a week as they should get delivery in. Contacted again the following week and was told to wait another week as they are expecting a delivery. At this point i logged a complaint. No point logging a complaint as they do nothing, Absolutely nothing!! Anyway, contacted the following week and was told they have one available in a store 25 miles away. they would not send it to a closer store and as I was heading that way on the day so i thought i would collect it. Anyways, two weeks later, popping into a store, me personally chasing the missing part (at least 60 minutes on the phone over 3 telephone calls), you would think I would get some sort of compensation for the inconvenience. It was me who was chasing Argos for a part that already should have been in the box. Imagine buying something and not being sold the finished article and the person you bought it off wasn’t doing anything about it. This is exactly what Argos were doing! If you want that service go ahead and purchase from Argos but you are better of going to somewhere that will treat you better and get things sorted. What did the complaints department say to me...Write in to head office!! i mean who writes nowadays, it’s all email or live chat. erm excuse me..do you want to resolve complaints. Clearly not! The point of the story is, i have never witnessed such bad service from anywhere like this before, the complaints department probably made it worse and do not care what they sell. i will not be buying from Argos and will be recommending my family and friends to do the same. i probably won’t be writing it as it is not worth the hassle or wasting anymore of my time with Argos. My complaint is probably still left open but they most likely have loads open and just leave them to rot. This experience has made me realise how important service is when purchasing an item from a company