To Susan Foy, My case is looking like going to the ombudsman and I have already report this to trading standards and they are looking into it. As mentioned I have lost money for waiting in all day for the sofa on the 6th and losing a days pay, you confirmed I will be receiving the sofa on the 7th so I had another day off also more days off on the 8th and the 9th when it was also booked in for, I have spoke to numinous people since and just now I was told you never even booked it in for the 7th! So why are you confirming the 7th with me when you know I lost a days works in the 6th and you are confirming without even booking in in! What sort of person are you? The treatment by you and all the incompetent people keeping me waiting for ages then cutting me off, everyone I have had to speak to at Argos have been very unprofessional. I have never been treating so bad by another other company. I will be seeking compensation and imagine will be going to court, why is it not possible that any of you can do your job? Yours sincerely Ex Customer/very unhappy individual