Argos – I had the most horrible online shopping experience ever (system issue + unhelpful staff + try to make no access to telephone complaint) I placed an order on the website of Argos. After the payment, I did not receive any email order confirmation. I went back to the website of Argos to check my order record. I understand sometimes the email confirmation will be delayed. I surprisingly found the product that I wanted to buy still stayed in my trolley. I thought maybe I did not complete the purchase process, so I paid the second time. Then I was notified by the website there was something wrong with my card payment. I phoned my card company and I was told my first transaction was approved immediately by my card company when I placed the order. My card company refused the second payment because they had the concern that I paid the exact same amount of the money within less than 3 minutes from the same place. I appreciated my card company’s concern. Then I called Argos at the number 0345 640 2020 at 13:17 today (17th Nov 2018). Firstly I talked to a lady and I was told she would transfer me to the delivery team to help me. I wondered without any order number how they could help me. However, I chose to trust them. Unfortunately, I was hung up during the transfer. (This phone call lasted 3 minutes) I called 0345 640 2020 again at 13:20 . I had to repeat the same story again. The second lady answered my phone also mentioned that she would transfer me to the delivery team. I asked her to make sure I would not be hung off during the transfer. Finally, I talked to the delivery team. I was told by a man I needed to wait for 24 hours so Argos would transfer the money that I had paid from the third party to their own account. I just questioned that why it did not show the order was completed as my card company approved the payment immediately and the product was still in my trolley. I mentioned the whole process was very confusing, which made me paid twice and my card company had the concern of fraud. I do not need to know all the backstage process, as a customer, I just need to know whether this order has been completed or not. Then this man told me how many transactions failed due to technical problems. This is nothing to do with my issue directly. Instead of helping me, he was telling me something that is not useful to sort out my problem. What I knew is I have paid, but Argos did not tell me I had paid either by email confirmation or on its own website. It looked that I have paid for nothing. Then I asked him to transfer me to someone, such as customer service department to make the complaint. He told me that I should wrote an email for complaint. I mentioned I just wanted to make a complain over the phone. I was told if I phone to complain I would end up to the same person, which was him. I decided to stopping talking to him. During this 15-miunte phone call, I was not provided any useful information or help to deal with my issue and there was no sorry at all. Furthermore, it seems the last person I talked to try to stop me to make any complaint (do you believe that you call the same number, you will always end up with the same person? If it was like this, it would save us loads of trouble). I felt helpless and upset. I spent 30 minutes but I did not make one shopping online and I still need to follow up the next day that whether Argos has received my payment. I made up my mind I will never shop in Argos in the future to make my life easier. When you want to shop Argos online, do you want to be in the same trouble with helpless staff? I do not mind any problem, if I will be provided some help and I can escalate the issue if the person I talk to cannot help me.