Abismal company were lies are the standard and staff that think saying anything if it will get them a good rating on 'how did I do' regardless of it's correct information. Only Argos could think they going to keep customers. They don't deserve any customers - so I decided to stop being one. Here is why! Order/purchase a lot from Argos. Home delivery is a joke. Had about 50 per cent no shows. Had about 75% no shows for picking up items that I arranged to return. Unsurprising again this Saturday had delivery booked and got a call to say that they would not be delivering it that day but the next (Sunday) - as if we just have no lives and can be there at their beck and call. The order was for hundreds of pounds of items. I said ow no you will not be delivering tomorrow - cancel it - I will get it elsewhere. Earlier that same day the web site would not let me check out - took hours to resolve. Even earlier in the day I had live chat with so called customer services (please don't waste your time with the clowns) to ask a simple question - does Argos have an extended Christmas returns policy? 28 minutes later and I was still none the wiser - below is the actual exchange cut and pasted from the transcript supplied by Argos. Exchanged started at 1.50 and ended at 2.18 - this was just the chat time not any additional waiting time to be connected! Me - What is the Christmas returns policy? Do you have an extended period for returns? Argos - For which item Me - Any items given that they might for gifts Argos - i will look into thta for you Me - Thank you Argos - yes there is but you would have to ask in store when you buy the item Me - Why? Do do people have to ask for extened periods over Christams? There either is or there is not! Do you actual know the answer? Yes or no Argos - yes there is but in specific items so if you check with the store you can be sure Me - So what if people buy on line? How are we going to know? Are you saying that only instore can the extened period be granted? Who is Argos to say what is an is not a gift Argos - yes you don't have to ask you can get the extended period returns in store , online and delivered Me - So what is the period and for what and is there a link as you so vague I would not trust that I will not be stung and have to keep unwanted items after Christamas Argos - IT IS SIX WEEKS Me - Six weeks for when And what date did it start. This is the most excruiating attempt to get an answer - ever. Either give me a diffinitive answer with link to detaiuls or I will given you appropriare feed back of no help at all. This is ahocking bad for a so called Customer Services service. Argos - : from when the day you bought it , it started on the 30 of October and next time i will gladly pass you through to someone else if you want Me - So that means that if the gift is unwanted then you need to know befote Christams that it will be unsuiytable! Yes could you pass me on - that would great. Still require a link and I will be complianing to the CEO via his email adress about this chat.If you order on the 30th October you have to return them by the 4th Dec!!!!!!! Me - 11th Dec not 4th! What would the point Argos - i will look into that for you Me - Is that not what you said before? I have washing waiting to be put out Argos - sorry it was on the 1st and i understand that is inconvenient so i will ask my manager into what we can do Me - The 1st of What? Who ever assessed you as suitable for this I have no idea. Argos - have you bought the item of november Me - Why does it matter. Eother resolve this or I complain. I consider this time wasting Argos -there is nothing else i can do Me - So the answer was yyou dont know! So why did you offer to pass me on to manger? I will complain about your suitablity to be on here YOu wasted my time. And for nothing you can do - you did not do anything except wast my time! Argos- i meant to someone who might be able to help Me - Argos - Abdulrahman has transferred this interaction. Argos - The interaction has been transferred to Charley Me - Ending thjis now and putting in comp,laint and sen ding this transcript as proof. This is just nonesense bye bye After 28 minutes of this for a very simple question, I was not going to wait around for someone else so ended the chat. This is the quality of the customer services at Argos. I then got the no choice request for feed back of the operator - boy did I give it! Hours after this I then had the no show delivery so I emailed the CEO of Argos sending both the transcript as complaint 1 and the email that said they weren't delivering my order as complaint 2. I also had a dishwasher on order so I told them to cancel it as I was no longer willing to risk dealing with Argos who are way too big for it boots. Point out that the higher they climb the faster we will be waving to them when we are saying bye bye. Mentioning Woolworths, Pounword, Toys R Us, House of Fraser etc. Argos should be joining them as they don't deserve customers in my opinion. I got an email back that said: 'Thank you for your email I do apologise for the issues you have had when placing orders with Argos. I would like to confirm I have cancelled order number XXXXXXXXX (dishwasher)a full refund will go back to the Argos card within the next 3 to 5 working days. ' No explanation about why they again did not deliver; no, this is what we are doing to insure it does not happen again; no, this is what they should have done to get the order to you when they said they would - they did not even tell me whether they do or do not have an extended Christmas gift returns policy. This is the CEO'S office so is it not surprising that the live chat operates are required to be so pointless! Argos will LET YOU DOWN - don't risk it - especially not at Christmas. Shop around - cheaper is not always better - good service is worth its weight in gold. Many other sell at the same price ever cheaper so dont make Argos your automatic go to - your money is the king not Argos!