ARGOS RE-SELLING FAULTY CUSTOMER RETURNS. Just purchased a set of Christmas lights which had obviously been returned by someone else. The lights were wound up in a ball and just stuffed into the box complete with a couple of the previous customers external fittings still attached. They had also 'forgotten' to include the electric connection/transformer so the set was completely useless. Following the customers' return, the item could not have been checked by anyone in store and just returned to 'good' stock instead of being taken out of circulation. Perhaps this is Argos's couldn't care less policy? This guarantees only one outcome - the next unfortunate customer (me) has to suffer the inconvenience of having to return the item and exchange it once more, to drive to the store, stand in the usual traffic jam, search for a parking space, wait in a queue to speak to someone who doesn't really care, queue again in the 'fast track - (joke)' queue and then hope that when you get the replacement home, it is unused and will work. One question -- How long can a company with presence in the High Street survive in today's internet shopping culture especially when around 40% of reviews are appalling 1 star, which is about the same amount as good reviews? Does the management look at these reviews and take any notice of them - there are no responses from the company or do they think there are still enough potential customers who have not yet had the priviledge of the 'Argos Experience'? Do they realise that 40% of reviewers won't be buying from Argos again? Only happy customers return and you do not make profit if consumers go next door to the competition and do not buy from you!!!