WALLET STOLEN BY ARGOS DELIVERYMAN Dealing with ARGOS over the last couple of weeks has been a painful experience. I ordered a sofa, which finally arrived (one week late and after numerous phone calls to find out where it was). Then, on the day of delivery, one of the delivery men from ARGOS (whilst in my house) stole my wallet and work I.D. When I noticed the wallet and I.D was missing I rang the delivery crew and asked them to return. They denied taking the wallet and I.D, however agreed to return, but not before stating that I would have to apologise to them for accusing them of theft! When the delivery crew finally returned an hour later I informed them that I would be contacting the police. At this point one of the delivery crew from ARGOS was spotted taking my work I.D out of his pocket and discarding it under a nearby car. When the police arrived the ARGOS delivery truck was searched and my bank cards were found in the drivers cabin of the delivery truck hidden behind one of the seats! The ARGOS delivery man who was seen discarding my work I.D was also searched and found in possession of a crack pipe! The ARGOS delivery man was arrested, but I am still out of pocket. I will have to get my driving licence replaced at a cost, I had an old antique coin in my wallet of sentimental value which is now missing as well as some other forms of I.D and documentation. This has been a massive inconvenience. The following morning was spent cancelling all my cards, ordering replacements and it subsequently caused problems on a day I had planned to take my kids Xmas shopping. The only thing worse than this is the way we have subsequently been treated by ARGOS customer services. They were contacted straight away and we were promised a call back. No call back received. We called the next day and we were told the department we want to speak to don’t work weekends. Called on Monday and told someone would call us back. We didn’t receive any call back. After each and every phone call with ARGOS I feel there is a deliberate policy of making any form of complaint or obtaining any form of reasonable recompence as difficult as possible. Numerous promises of someone calling back, which never materialise and then having to contact them once again and explain the whole situation for the umpteenth time. After finally getting someone from the Investigations Team to look at it, they closed the investigation almost immediately and said there is nothing they could do! They weren’t even able to tell me if the deliveryman still worked for them or not. I remain out of pocket as a result. The sofa had a big stain on it aswell which I can’t get rid of, but I didn’t even bother complaining about that as I knew I wouldn’t get anywhere