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MA Apostol
I would have put zero but it would not let me. My partner was given a Argos gift voucher onnn 27th December which ran out on 1/1/2019. On the 30th of December we went to Argos, in Sainsbury’s Newcastle under Lyme staffs. She chose a pair of gold earrings. They told us they would fetch them in from Argos , Festival Park stoke on Trent . We passed her the voucher and a £10 not to cover the additional cost. She told us it was ok and pay when we collected .we went to collect on the 2/1/2019, amazingly the same girl said we were too late as the voucher had run out. I stated that she had not let us use it on the 30th which was when it was still in date. Straight away I rang customer service, after a long debate customer service agreed to reimburse £10, which was the value of the voucher. She told me to ring back in 3 days to ensure it had been done. So 3 days later I rang your customer service, to my shock he said it had not been reimbursed and he would not do so, eventually I got him to put us through to another dept . I got the same attitude that it was out of date, again I told them it was use prior to the date . They said no transaction date could be found so I said what about the text we recieved saying we could now go pick it up , he checked the number and agreed that was correct. Again I asked that we should be reimbursed. He replied that Argos were not obliged to do so. So I said, not obliged means you can buy you will not. Obviously we got nowhere and that’s why I would give you zero not 1 if allowed . ,ms MA Apostol
6 years ago
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