placed order on the 06/01/2019 received confirmation receipt telling me item will be delivered on the 07/01/2019 between 7am and 6pm. Great booked day off work told my daughter when she comes up next weekend she will have her new bed. (wrong thing to do will not fall for that one again} sat in waiting then about 1pm contacted live chat as i needed to pop out to confirm that driver will phone me an hour before delivery only to find out there is no order. So after getting passed from one to another was told to contact this number 0345 640 2020 got through to be told what i already knew asked to speak to a manager to find out what went wrong, was supposedly being put through when i was hung up on. Great so phoned again { plenty of time on my hands as i took the day off} finally got through to manager where i did get my answers. Money had not been taken so its stuck in the middle of nowhere for the next 7 days at least, i will not be getting my item unless i reorder {which i am going to have to do as i promised my little girl} even though i had received my receipt confirming delivery. So i am going to have to take another day off this is turning into a very expensive bed. Beware when you order online your receipt confirming delivery etc is only a generic email [so i was told] the only way to be sure your order is coming is to phone.