Not even worth the one star I have to give to write this. Bought an iron in october 2017, not cheap at £59.99 but you would surely expect it to last longer than 15 months. Take it back to the shop, no interest, "nothing to do with us, contact the manufacturers". I thought my contract was with the shop who sold me a product which to my mind should last a bit longer than 15 months. Called the manufacturers and they were even less helpful, so whatever you do DO NOT BUY A BREVILLE DIAMOND 3100w STEAM IRON FROM ARGOS. Always check other stores, even if the initial cost is a little more, if something goes wrong you will probably get more sense and sympathy.