I've been a loyal customer now for 10 years plus using the Argos store card, and by error for the first time I missed my payment by 9 days, consequently having a heavy interest added. My request to have this waivered due to loyalty and value of purchases made was dismissed instantly with a well its your fault, so tough luck. I escalated and now after 3 emails over a month and no response finally called today and got through to Rachel who has lied regarding receiving the emails stating she only received one and was just getting around to replying! Understand my error, but expected more from such a big company, but maybe that's where the big boys are failing and falling from our high street, as the service is not to the level you'd expect. Paid now and closed my account, so taking my business elsewhere.