We have been regular customers with Argos for over 5 years. We bought several items from them including iPhones and iPads worth thousands of pounds. Unfortunately they failed in their first test to keep their loyal customers. We bought a vacuum cleaner, I assembled it and tested it (not used it) on a Clean floor to see how functions, it didn’t seem to do the job we’re looking for. I asked to replace (not return or refund) with another brand, they refused. We simply have to bin it now. An update: Argos contacted me and asked me to send them the order number to see what options I got. I did that and this was their response: “Thanks for confirming those details for me. I've checked your order and I can see that as there isn't a fault with the item and you have tested it, you wouldn't be able to return it. Amy” I feel I’m talking to machines not human beings, they just keep repeating the same sentences.