Ordered a bed frame & a mattress for next day fast tracked delivery whilst also paying £20 extra to have mattress collected. When item arrives it's the mattress & one box for bed frame. After opening i realize its only 1 part of the bed. I call customer service up & woman puts me on hold for 24 mins to call depot. I put phone down as that's costing me money for an issue they created. Phone call number 2 & I'm told that my item is sold out. How can an item i ordered & paid for be sold out when half of it's delivered? Again I'm put on hold for another 17 mins so i put the phone down. Then i get 2 emails saying the items in question have been cancelled for delivery at my request, are they serious?. I call up a third time & once again get put on hold whilst they call the store it came from. They find out, the delivery driver was brainless & still has the other part of bed on the van. They then delivered it (by another driver of course) later in the evening. I enquired why my old mattress hasn't been collected & one person says you'll receive a collection time via text whilst another says a van will be around shortly to pick it up. 2 days later, still not collected. This time i use online chat as I've wasted too much money already calling them up. I'm told i should not have been offered recycling as my mattress can be picked up from a store. i explained i paid for home delivery & the option of recycling was offered. He blames it on a techincal error as always because they don't like to be accountable for their own screw ups. No discount, no refund, & not even a voucher was offered in compensation for the inconvenience & poor customer service. will never order from again!