Be Careful - Terrible service, I had to buy the products twice and I am still not refunded!! I recently made two online orders one was for a 1TB hard drive and masking tape and the other was for a second 1TB hard drive which I ordered minutes after the first (I realised after buying one that I need two). What was supposed to be a quick next day delivery turned out to be a very time consuming, expensive and wasteful experience, here is what happened: 1. I place my order on Tuesday online with next day delivery to my office and paid the extra bit to be put on the fast track. I received a text to say my delivery would be delivered this (Wednesday) morning between 10 am and 1 pm. Around 12 pm I hadn't received anything and so I checked my Argos account and noticed that both packages said they had been delivered to my office. I didn't have the packages, they weren't in our post-room nor had the receptionist signed for them, which I double checked, so where were they? 2. I call the Argos customer service number and explained what happened. The person I spoke to was actually very helpful and 45 minutes later, after he called about three different people on his end all the while keeping me on hold, he told me that the hard drives and masking tape would be sent through to my office this afternoon, he gave me two call-reference numbers and said I would receive a text with confirmation of a delivery time within a few minutes. Yay, I thought - I was still hopeful then. 3. Minutes later I received a text to say my items would be delivered between 2 pm and 6 pm but then I received a second text to say that my items would not be delivered and I need to contact Argos immediately (it is at this point that I need to say we needed these items for a film shoot we are doing on Thursday/tomorrow and so it was paramount that they arrived today). 4. I called Argos once again and explained the situation, I gave them the order numbers, the previous call-reference numbers, the reference number given in the text... I gave them every bit of information I could and after almost an hour, it was explained to me that the order had not been 'shipped' because the closest Argos to me only had one hard drive (with the name brand that I ordered) and no masking tape in stock, but that I could go and collect the one hard drive from my nearest branch. I asked if I could exchange the second hard drive for one that was in stock - I was told this was possible after another fifteen minutes, I was told this had been done for me and that all I needed to do was walk over to the store and collect it. He too gave me two reference numbers for me to hand over at the till. Mind you at this point I've spent roughly two hours (in total) on the phone with Argos, I now have to travel to their store, all while still trying to manage my daily workload, so I am frustrated... but it gets worse. 5. I get to the store and the first person who greets me hears at my situation and says "this is going to take a while and I'm finishing my shift so let me pass you on to someone else." - you can imagine my frustration. 6. I then meet the manager, I explain the situation and give her every reference number I have been given. I tell her who I've spoken to, I show her the emails and texts and she says she has my items in stock but needs to speak to someone at head-office to get approval before she can give them to me. 7. Roughly 30 minutes or more go by and she tells me that this person the phone wants to speak to me (there is some miscommunication there because the person on the phone thinks she is speaking to another member of staff) and what she says about me 'the client' is not very nice. Essentially she blames me for everything and wants me to pay for everything AGAIN! She says rather rudely that they (in-store staff) need to open a case against the driver BECAUSE THIS HAS HAPPENED BEFORE, but to not give me my items unless I BUY THEM AGAIN. It is at this point, I speak up and she realises that she is actually speaking to me, (the client) and not a staff member. She doesn't apologise, she doesn't say she'll try and assist me, she simple TELLS me to give the phone back to the manager. I do and I could tell by the managers face that whatever the woman on the phone said to her wasn't very pleasant as the manager apologised profusely and backed away from earshot. 8. The manager ends her call and tells me that they need to open a case against the driver as on their system it says that my items have been delivered and that only once they investigate can they refund me. If I want the items today, I have to buy them again (at this stage I have spent the entire day trying to get two hard drives which I urgently need - so I reluctantly say I will buy them again) I ask to please be emailed and reassured that a case will be opened and that I will be refunded. The manager tells me that she instead of emailing me, she will give me her name which honestly angers me, as by now I have a handful of reference numbers, I have spoken to five different people and have five different names and NO ONE HAS BEEN ABLE TO HELP ME. How can just giving me a name make a difference? 9. Eventually, the manager takes my details and says she will send me an email, this is roughly two hours ago and no one has contacted me. I have had extremely bad service, I'm still waiting for this to be resolved and I have had to buy the same product twice! I am terribly disappointed and hope this review helps you before you decide to make a quick purchase. I hope what happened to me, doesn't happen to you.