I ordered a tumble drier on 16 march and paid for the collection of the old machine. I was contacted by whirlpool deliveries but was told they had no instruction to collect the old machine....they redirected me to argos. I spoke to Ben who said he would contact whirlpool and sort it out and he would phone me back (I am still waiting for this call!) I phoned Argos back and they apologised for not getting back in touch and said it was all sorted out and that whirlpool would be in touch with me. March 18th no call from whirlpool so i phoned them....they said they still hadn't heard from Argos about appliance collection. I phoned Argos and I was put on hold while they contacted whirlpool, after 10 minutes on hold the call was cut off. I have now been to the store in Barrow in Furness and had my money refunded...I cannot fault the store staff who were very helpful. After paying for several calls and having to drive back to the store I have now ordered from AO and got everything sorted in minutes. If there was a score choice of zero I would have given it.