I ordered a £200 hoover for same day delivery between 7-10pm. I waited until 11pm...nothing. This morning I did an on-line chat whilst feeding kids, dog and a hundred and one other things. After 30 miutes I eventually got through. I was told they had problems at the warehouse and that’s why they couldn’t deliver. Would it have been too much for someone to let me know or update the status of the order?! I stressed that I needed the hoover this morning but they told me that the earliest slot they could offer was 2-6pm. Not helpful! We then got cut off the chat. I then called Argos and spoke to a much more pleasant person who explained that the hoover was damaged and that they should have called me to let me know. He couldn’t get the hoover to me any earlier, not even guarantee a delivery slot closer to 2pm. I now have to find an hour in the day to collect the hoover with puppy and kids in tow! I had to check they would refund the delivery charge and I had to ask what they could offer for the inconvenience. Delivery charge refunded and a £10 gift card offered but that doesn’t come close to making up for the inconvenience caused in the last 12 hours or reassure me that this is a reliable service. This is the second time I’ve tried same day delivery and it’s the second time Argos has failed to deliver. I will not be using this service again.