I have just got my mobile phone bill and noticed that I had been charged £11 for phoning customer services to sort out a problem with argos delivering parcel to address that I hadn't lived in for three years so I phoned them before it was going to be delivered and gave them my address which I had already had parcel delivered to so cant understand my it was going to old address yes they refunded my bill but then i got hit with £11 charges for having to call them
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