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LOUISE R
One star given as zero star is not an option. Purchased a ProAction dishwasher just over 1 year 5 months ago, it completely died mid cycle - clearly an inherent fault at manufacture. If Argos’ budget dishwasher is not expected to last even 1/6 of the average product life expectancy (9 years) this warrants a disclaimer, failure to do so will continue to lure those living on a restricted budget into false economy that cannot be afforded. Pushed from pillar to post by so called 'customer services' - Repeatedly passed to staff in differing teams hence, having to repeat the issue over and over, being placed on hold for up to 20m at a time, being cut-off, disinterested staff (sighing, speaking over me, not listening, snorting at me) and several, obstructive, conflicting information given and out-right lies told. Complaint submitted to Sainsbury's Argos CEO John Rogers who simply passed my complaint back to the 'executive office', had he read my complaint he would know that I was not expecting a response or seeking a resolution - It was a complaint, end of. Executive Office (cough) has merely rubbed salt into an open wound. Have sent further email to John Rogers and copied in his superior Sainsbury's CEO Sainsbury's CEO Mike Coupe. After 30 years of shopping at Argos I am resolute in my decision to boycott. To say I’m disappointed is an understatement, exceptionally poor service from start to finish. Little wonder Sainsbury's is experiencing significant losses.
5 years ago
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Argos has a 2.7 average rating from 3,988 reviews

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