Ordered Ring doorbell £89.00 online for collection instore. Got there 30 minutes later, cash in hand and was told, sorry the price is £99.00. No, it's £89.00, I could pay online now and collect express. Jess said, we wouldn't let you have it! I phoned customer service who said they should honour the £89.00 price, please hold the line. He then phoned the store, came back to me and said the till won't let them alter the price therefore it's £99.00. I said escalate my complaint please. I also fired off an email when I got home and then promptly ordered on Amazon. No wonder the high street is dying, just another reason to buy everything at Amazon. Customer service at stores like this is appalling. I'm pretty sure that legally a contract has been entered into at the time I got an email saying thanks for your order, please collect instore within 2 days and pay £89.00. I doubt I'll even receive a reply to my email!
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