sales misrepresenting and flawed IT system when transacting with their e-gift cards/vouchers. Recently I have been looking for a new Dyson v8 cordless vacuum cleaner on google and the results prompted Argos that offered the cheapest (£50 less than its peers like Curry’s). In Argos website the item was listed as Limited Stock but was available to be picked up from my preferred store the following day. I proceeded to do pay and collect with my e-gift card. Instead of a webpage that should have shown my transaction ID, it said the transaction would be on hold as the item may not be in stock. It also stated that my card would not be charged. After waiting 3 working days without any further updates from Argos, i decided to call their CS and all they said was the item had been no longer in stock despite their webpage still advertised the item was available (for both instore collection and delivery). CS could not even figure out from their end if they have any stock left nationwide. To my surprise my e-gift card had been charged in full. It took me another 30min to have the CS to log my claim and I did not get my full balance back after 48hrs. CS assured me that it was just an one off technical error. I made the same order the following week as it appeared to be stock again. The same technical issue arose (the balance was taken off from my egift card and item was not on stock) and I went through the pain again to phone up their CS. Right until now I have not received my refund despite CS promised the refund in the next 24 hours since I logged the claim.