I bought a Tefal Steam Iron on 2nd June. When I got home, I noticed it was an old iron, put into the box. I had just bought someone else's old iron. There were tell-tale signs of previous use. The water tank had drops of water inside and there was a scuff on the sole plate. Also, part of the polystyrene packaging had been damaged, obviously someone bought this iron before and returned it. ......Argos then sold me the same iron, thinking it was new, but clearly it wasn't. I returned to the store to get an exchange. I explained to a sales assistant about this, however, she immediately insinuated it was my old iron. She then said she needed to speak to her manager. Eleonora, the so-called manager told me they were not going to give me a replacement as she checked the stock and said an iron like that had never been returned, therefore, simply dismissed my claim. I mentioned, this is unfair and told her I was unhappy about how she was speaking, in suggesting it was my old iron and I was trying to fraudulently return it for a replacement. I kept standing my ground as I could not believe what was happening. In response, Eleonora gave me the number for customer services and suggested I speak to them for an exchange.. I phoned Argos Customer Services. They explained, it was the store who makes the decision, which Eleonora would obviously had known beforehand, however, determined to give me a hard time, on the basis she thought it was my old iron. Being dissatisfied with the outcome, I asked the manager Eleonora for the telephone number of an area manager, who may be able to help, but she refused, saying it was confidential. I offered to give my phone number for the area manager to call me. However, Eleonora refused my request. She kept walking away from me whilst I was trying to speak to her. ........Eleonora could not be less helpful! She said, Argos would never have sent an iron out like that in such poor condition. She just wouldn't hear my side from the moment she made up her mind against my explanation. I said I will refuse to leave until the matter is resolved. To this Eleonora said if I don’t leave the store (which was still open) she would call the police. I said, go on then call the police. Eleonora contacted the police. The police came and heard my side of the story. They were very understanding. However, they explained, being a civil matter, they would not step in. The police were duty-bound, they handed me my box containing the iron and escorted me out of the store. Whilst speaking with customer services, they advised me, I could just visit another store and try exchanging it there. Perhaps if I had been dishonest and just said the iron wasn't working properly, they would've just exchanged it. However, after this last visit, unless I get an apology from the store, I shall never set foot in another Argos again. £200 is a lot of money for me to simply lose. I purchased the iron in good faith. I have lost confidence in purchasing from Argos in future. I am very distressed. I am left with someone else’s old iron, which I am using for now, but when I save for a 'new' one, this is going in the bin. Argos Croydon Church Street have been totally unhelpful and unprofessional in dealing with this. I have since been in contact with Argos with my and have raised a complaint via Resolver. Also I have made a similar review on Trustpilot.