After placing a reservation I took my elderly mother to your honiton branch to collect these items as it has very good access for her. I was absolutely disgusted with the attitude of your staff member on our arrival. As there were three items on the order and my mother wanted to pay part cash and part card we headed for the tills. Your staff member came straight to us asking how we were paying not even a good afternoon or hello. She took us to the till to where I believed she would take our money/card and we would be able to collect our items. Well I can only say she must have left her manners at home. After paying for the cash item she ordered us to the self serve tills, I was very confused at this as she was also talking to other customers. My elderly mother then had to make her way to the self serve checkout. Still confused at what was going on I was spoken to like I was stupid. I asked why we could not have completed our transaction at the till but had no response only a very aggressive reply demanding my order number again. At this point I told the assistant that her attitude was a disgrace and told her that I did not require the remaining items. Whilst queuing for the one item we had paid for I was completely ignored, your assistant even passed me completely blanking me. This experience upset my elderly mother and I think it is totally unacceptable. I await your response.