It has been 14 working days and I still have not received my online order. I placed an order with the understanding (because it said on on the order form) that delivery would be 3-5 working days. I ordered on a Monday. I got an email acknowledgment of my order with a note saying that argos would contact me before Thursday. I did not get a call back to arrange the delivery so I called on the Friday and the agent answered asking me if I wanted to schedule the delivery. So they were not going to contact me and at this stage I was already at the 5 working day SLA. As I had no choice, I arranged it for the next Wednesday between 7am and 12pm. Reluctantly I took a half day unpaid off work to be there to collect my order. Wednesday came and I called at 9am just to check if they had a time. They said 11:30. So, I said ok and I waiting again. At 11:45 I called again, they said this time that the drivers were delayed but that they would still call me before they arrived. I waited a little longer but I had to go to work so I left. At 4:30pm I called them again, this time I was told that a driver had arrived at my estate at 8am but that they could not contact me, they had an incorrect number. Both agents that I spoke to had not seen this! The man that I spoke to on this occasion updated the number and assured me that he would talk to his team lead about it. The next day, I called again. The agent this time advised me that the drivers had tried contacting me again but had the wrong number, THE NUMBER HAD NOT BEEN UPDATED. So, I spoke to a manager. I explained everything. He said that he would listen to the calls and get back to. Guess what...no call back. I have called nearly every day since and each time I get the same story, "its with Irish couriers now, we don't have contact for them, you have to wait for them to call you". So my advice to anyone thinking of getting a delivery with argos is just don't do it!! Their service desk is terrible. The management is just as bad. If my delivery ran smoothly from day one, I wouldn't have had to call them and I guess I wouldn't be in this situation, but unfortunately I am and it would be easier and 100 times less stressful to talk to a brick wall than their service desk.